Frequently asked questions
Where do you deliver?
We deliver to addresses in the UK only.
How much is delivery?
Standard delivery is £3.49 and free when you spend £30 or more. Next-day delivery is £5.99.
How long does delivery take?
Standard delivery takes 2 to 4 working days. Next-day delivery arrives the next working day if you order before 2pm, Monday to Friday.
How can I pay?
You can pay by debit or credit card. Payment is handled by Stripe, so we never see or store your card details.
Do I need an account?
No. You check out as a guest with your email and delivery address.
Can I return something?
Yes. You have 14 days from delivery to tell us you want to return unopened items. Fresh food and opened hygiene products cannot be returned unless they are faulty.
Something arrived damaged. What do I do?
Email info@rapidorbit.co.uk with your order number and a photo within 48 hours and we will refund or replace it.
How do I contact you?
Email info@rapidorbit.co.uk. We reply within one working day.